General terms and conditions
Cre8ive Travel provides a variety of travel products, so it’s important that you understand the terms and conditions that apply to your particular arrangements and bookings.
What happens when you make a booking?
When you book through Cre8ive Travel, you accept on behalf of your party the terms of our booking conditions. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking. Your contract will either be with us or with another supplier/operator of travel services and this will depend on the type of arrangements you book. Where your contract is with a supplier/operator, the booking conditions of that supplier/operator will apply to your booking and Cre8ive Travel accepts no responsibility for any errors or omissions made by a supplier. Acceptance of these terms and conditions is a condition of booking and is your acknowledgement that you have read, understood and agreed to be bound by them.
Payments using your credit card.
We accept the following credit cards – Visa, MasterCard and American Express. Credit card fees will apply. Please enquire what the credit card fees will be as they will differ due to various credit card companies and if payment is to be paid direct to the supplier/operator on your behalf for your travel arrangement/s. We reserve the right at our absolute discretion to decline or accept bookings made. Any automatic booking confirmations for such bookings are conditional contingent on our view of any financial risks, potential ticket despatch delays, or other international regulations that may apply. Finally, please note, any confirmed booking is subject to your credit card approval for the transaction. Checks are taken place to validate the integrity of credit card information and in certain circumstances the credit card holder will be required to submit verification documentation to substantiate identity. In an eventuality where your credit card is not approved we will attempt to contact you but hold no responsibility for any subsequent non provision of services or your travel arrangements being cancelled. Also we will not be responsible for any cancellation/rebooking fees or charges that may apply in the event we are unable to establish contact with you.
Changing your arrangements?
Changes are subject to availability and specific terms and conditions. Where a change to your travel arrangements is permitted and possible, Cre8ive Travel will charge a minimum of $100 service fee in addition to any supplier(s)/provider(s) change fees & charges. These fees may vary due to the supplier(s)/provider(s) own terms and conditions for that particular travel arrangement and the amount of time Cre8ive Travel spends on servicing you to organise your important travel arrangements. For details on charges, terms & conditions please enquire with Cre8ive Travel and also importantly check the charges, terms and conditions of the supplier(s)/provider(s) for the travel product you have selected. By confirming the booking, you are accepting Cre8ive Travel’s and the supplier(s)/operators(s) booking terms and conditions. Not all travel arrangements allow changes so please check all conditions carefully. Also when making changes to your travel arrangement/s, you may need to pay the fare/cost & tax difference on top of the standard change fees i.e. changing dates, extending your stay, travelling in a higher season or adding more people to the reservation etc. It is extremely important that flights are taken in date and time sequence as they appear on your tickets, otherwise your flights will be cancelled by the airline/s. If you plan to change or cancel your travel arrangement as booked, please contact & advise Cre8ive Travel as far in advance as possible to discuss your options. If you cannot contact Cre8ive Travel for any reason within 24 hours of your travel arrangement, then you must urgently contact directly the supplier(s)/operator(s) for your travel arrangement to avoid any no-show fees. It is also compulsory to advise Cre8ive Travel as soon as possible for any changes you had made personally where you were unable to contact us. Charges may apply & failure to do so may result in your entire booking being cancelled and you may not be eligible for a refund.
Changes that we can’t control?
Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, pandemic events, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.
Cre8ive Travel cannot accept liability or responsibility for any airline or supplier bankruptcy or insolvency and the failure to provide any services which may follow.
We recommend reconfirmation of all flights.
Many airlines have chosen not to require formal reconfirmation of their flights however Cre8ive Travel strongly recommends that you contact the airline(s) on which you are travelling at least 72 hours before your scheduled departure from Australia to check that your flight is operating as indicated on your ticket. If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave Australia, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to Cre8ive Travel and that you regularly check for messages before you leave. You must notify us should your email address change. Cre8ive Travel has no control over, and cannot accept responsibility for, the imposition of schedule changes or cancellation of your flights by the airline and accepts no liability for costs that may arise as a result of such changes. After you have left Australia, it is your responsibility to check with the airline at least 72 hours that any onward flights you have confirmed are operating as booked. Please note that for some airlines it is mandatory to confirm with them your intention to fly. You should check the current status of your flights at http://www.checkmytrip.com. We strongly recommend that this is done 24 hours before the scheduled departure time printed on your ticket or confirmation email. Your Galileo Reservation Code is a 6-letter code which can be found on your confirmation email. Cre8ive Travel cannot accept responsibility for the content or accuracy of information provided in any external websites not within Cre8ive Travel’s control.
Name Changing on your bookings.
We require copies of your passport or identification prior to booking your travel arrangement. The name you advise Cre8ive Travel with to book your travel arrangement/s must be the same as on your passport or identification with which you will be using to travel on. Your booking will be made under this name and changes to name details are not allowed by many airlines and other service providers. Whilst we will do our best to make such a change if necessary, please bear in mind that most airlines and other service providers treat a name change as a cancellation, to which standard conditions and charges would apply as per their rules and regulations. Cre8ive Travel also charges a name correction fee of AUD $100 in addition to any supplier(s)/operator(s) fees.
What if you cancel?
Cancelled bookings will incur charges/fees by the supplier(s)/provider(s) of your travel arrangement and by Cre8ive Travel. Cre8ive Travel will charge a minimum of $200 cancellation fee in addition to the supplier(s)/provider(s) cancellation fees and charges. Deposits are non-refundable and fees will also apply where a booking is changed or travel documents are reissued. When Cancelling your travel arrangement as booked, please contact & advise Cre8ive Travel as far in advance as possible to discuss your options. If you cannot contact Cre8ive Travel for any reason within 24 hours of your travel arrangement, then you must urgently contact directly the supplier(s)/operator(s) for your travel arrangement to avoid any no-show fees. It is also compulsory to advise Cre8ive Travel as soon as possible for any changes you had made personally where you were unable to contact us. Charges may apply & failure to do so may result in your entire booking being cancelled and you may not be eligible for a refund. Charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. For booking conditions, cancellation fees and charges please enquire with Cre8ive Travel and the supplier(s)/provider(s) of your travel arrangement prior to booking. By confirming the booking, you are accepting all booking conditions for the travel arrangements which you have purchased. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
What about Refunds?
The amount of refund (if applicable) for any travel arrangement/s booked through Cre8ive Travel is governed by the terms and conditions of the supplier(s)/operator(s). Cre8ive Travel will charge a minimum of $200 cancellation fee in addition to the supplier(s)/provider(s) cancellation fees and charges. Please be aware that some travel arrangements maybe non-refundable. It is your responsibility to enquire if any refund would be applicable and what the change or cancellation fees would be prior to purchasing your travel arrangement/s through Cre8ive Travel. It is also your responsibility to be aware of all the terms and conditions and the advance notice required to cancel your reservation in time to be applicable for a refund as well as the procedure to apply for a refund. When a refund is applicable there is a limit to the time in which it may be claimed. Refunds will only be paid to you once we have received the funds back from the supplier(s)/operator(s) or airline. Generally, arrangements cannot be refunded if they are partially used. This is beyond the control of Cre8ive Travel.
If you have any queries regarding accommodation with which you have been provided, you should bring this to the attention of the hotel management immediately on arrival at the hotel. Cre8ive Travel cannot seek remedy for any issues if you have not first brought them to the attention of the hotel management.
Accommodation Cancellation and Changes
All accommodation bookings are subject to a change or cancellation fee. Fees will vary and depend upon the terms and conditions of the supplier(s)/operators(s) that your hotel was booked through by Cre8ive Travel. In addition to the supplier/operator fees, Cre8ive Travel also charges a minimum service fee of AUD $100 for changes and a minimum service fee of $200 for cancellation of your hotel.
Passports & Visas
It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You need a valid passport for all international travel. Many countries require that your passport is valid for at least 6 months beyond your expected period of travel. The name provided by you for your travel tickets must be the same as that in your passport. It is your responsibility to ensure that you have all the documentation you need for your journey. Visas are obtained from the issuing authority in Australia and you should confirm these with the relevant High Commissions, embassies and/or consulates. Visa requirements vary by both the country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. Either airline staff or immigration authorities may not allow you to pass through customs and board your flight without the appropriate visa and some countries will not allow you to enter without proof of a return or onward electronic or paper ticket. Airline check in staff at your point of origin may deny boarding you. If you proceed to book a one-way ticket, please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations. If you are in any doubt as to the visa requirements for your destination you may refer to an online external visa advisory service, Toll visa direct at https://www.tollvisasdirect.com. Cre8ive Travel does not accept any responsibility in the case you being unable to travel due to not complying with such requirements nor be liable for any costs or damages that may be incurred due to an invalid passport or visa. This will be your sole responsibility to ensure that you travel with valid and correct documents that are required. By agreeing to the sale, Cre8ive Travel assumes that you will make arrangements for the required visas. Cre8ive Travel cannot accept responsibility for the content or accuracy of information provided in any external websites not within Cre8ive Travel’s control.
Travel Advice and Vaccinations
Australian residents should refer to the travel advice posted by the Department of Foreign Affairs at http://www.dfat.gov.au/ or http://www.smarttraveller.gov.au/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
Taxes and Frequent Flyer Program
Local travel and airport taxes and charges may apply in various overseas countries. Unless otherwise stated, these taxes are not included as part of the fees. Taxes and duties may need to be paid in local currency at the time of departure and are subject to change without notice. It is your responsibility to check with your airlines on whether your booking with us is qualified for any points under any frequent flyer programs. Please retain all boarding passes to allow verification of your travel if required.
Luggage and Baggage Information
We sell products and services as an agent on behalf of airline carriers (Third Party Suppliers). Cre8ive Travel has no responsibility for products or services provided by any Third Party Suppliers. We give and make no warranty or representation regarding the standard of services or products supplied by Third Party Suppliers. Luggage and Baggage policy vary from airline carrier to airline carrier therefore if for any reason the airline is unable to provide the product/services you purchased through Cre8ive Travel, your remedy lies against the airline and not Cre8ive Travel. Additional charges may apply by various airline carriers and are subject to change without notice. It is your responsibility to check the rules of the airline carrier initially accepting the baggage will apply. Various airline carriers have baggage embargo where excess, oversized, or overweight bags and all boxes are not permitted during peak periods of travel. Please note that even after full payment, the condition of the contract between you and the Third Party Suppliers may permit them to charge further costs on baggage and this will depend on your ticket, mileage status and/or class of service. Please contact the airline carrier directly or visit their website for further information regarding airline carriage conditions, luggage restrictions and baggage allowance depending on your travel arrangements.
Cre8ive Travel strongly recommends that you do not travel without suitable insurance.
This can be arranged through Cre8ive Travel. Cre8ive travel is not liable for any failure by you to get suitable insurance. If you wish Cre8ive Travel to provide information regarding insurance, please contact us for further information.
All pricing is reflected in Australian Dollars (AUD) unless otherwise specified.
The conditions applicable to any travel booked through Cre8ive Travel are covered in the brochure or website of the operator with whom you are travelling, any tickets they have issued and this document. Cre8ive Travel acts only in the capacity of Agents for the operators in all matters of transportation, tour operation and other services. All receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided. The issue and acceptance of such documentation will be considered as consent to the following conditions. Cre8ive Travel and/or associated Companies or Agents assume no responsibility for accidents or injury that may be caused to person or property, however caused or arising during any tour under its management, sponsorship, procurement or otherwise. The transportation companies or firms shall be exempt from all liabilities in respect of any detentions, delay, loss, damage, sickness or injury however and by whomever and of whatever kind occurring of or to the passenger at any time when the passenger is not on board the carrier or conveyance used or operated by the transportation companies or firms. The passenger contract in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or passengers.
Important Delivery Information
We issue E-tickets where possible, but your tickets may need to be sent by Registered Post or Express Post to your billing address. In the event where an e-ticket is not possible, the traveller has two options:
(i) Delivery of Registered Post, a signature is required by Australia Post on delivery and
a fee applies.
(ii) Delivery of Express Post, a fee applies.
Where tickets cannot be signed for, they will normally be held for collection in person at your local Post Office. In some areas, Australia Post may offer alternative delivery.
Cre8ive Travel has no control over any aspect of delivery dates. Where necessary, collection or alternative delivery will need to be arranged between you and Australia Post.
If these despatch arrangements are not suitable for you, please call Cre8ive Travel (within 24hrs) on +(61 2) 9572 7622 to speak with a one of our consultants. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage etc.
Website use; Terms and conditions
Your use of this site is conditional upon your acceptance and compliance with these terms and conditions contained in this document and any other notices accepted by you on this site. By entering this website, you agree to be bound by these site terms and conditions.
Restriction on use
This site is provided for your personal, non-commercial use. You may not copy, reproduce, republish, frame, post, upload, distribute, transmit or modify in anyway all or any part of the material contained on this Site, unless expressly authorised in writing by Cre8ive Travel or under any applicable statute. You must not transmit or attempt to transmit any data, code or other material of any kind to this Site that contains a virus or other harmful component.
Access to the site
Cre8ive Travel does not warrant that access to this site will be uninterrupted, or that the services offered on the site will be error-free. We reserve the right to change or discontinue any feature on this Site, hours of availability and equipment or software required for access.
To the fullest extent permitted by law, Cre8ive Travel disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you using this site, or relying on anything contained in or omitted from this site.
No part of this website may be reproduced, reused, retransmitted, adapted, published, broadcast or distributed for any commercial purpose whatsoever without Cre8ive Travel’s prior written permission.
The Site and all information are provided on an as is basis without any warranties of any kind. Cre8ive Travel disclaims all warranties. The Trade Practices Act (1978) (Cth) and all corresponding state and territory legislation implies and prohibits the exclusions, restriction and modification of such terms. Except as provided in these terms, all warranties express or implied are any way excluded. In any event any liability under any implied warranty is limited to providing you with the good or service.
Cre8ive Travel will take reasonable steps to protect the information on this Site from illegal, harmful or inappropriate use, modification or alteration. To the fullest extent permitted by law, Cre8ive Travel disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you as a result of any illegal, harmful or inappropriate use, modification or alteration of the Site.
Reliance on information
The information on this site is provided in good faith, but you should not rely on it without making your own independent assessment of it. To the extent permitted by law, Cre8ive Travel gives no warranty as to the accuracy, currency, reliability or completeness of any information contained on this site.
Amendments to terms and conditions
Cre8ive Travel may, without prior notice, amend or modify this disclaimer by posting the amended disclaimer to the Cre8ive Travel website.
Use of site from outside Australia & New Zealand
The information on this Site and the terms and conditions have been prepared in accordance with Australian & New Zealand law. If you are residing in or accessing this Site from a country other than Australia or New Zealand (‘the User Countries’) the information and the terms and conditions may not satisfy the laws of the User Country. Should the information and the terms and conditions satisfy the laws of the User Country, this Site is not intended for your use, and you are not entitled to rely on the information. If you do so, you agree to indemnify Cre8ive Travel for any loss or damage, which may be incurred by Cre8ive Travel as a consequence.
Feedback, Questions or Problems
Cre8ive Travel welcomes any feedback you may have regarding our Site or these terms and conditions. If you have any questions or queries, or if you have any suggestions or problems, please contact us.